Returns & Exchanges
At Direct Coins, we stand behind the quality and authenticity of every item in our collection. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) and specialized shipping instructions.
Secure Packaging
Place the item in its original protective capsule and packaging to prevent damage; ensure all certificates of authenticity and documentation are included in the box.
Insured Shipping
Affix the provided return label and ship the package via a carrier that offers tracking and full insurance coverage to protect against loss during transit.
Inspection and Refund
Once our numismatic experts verify the condition of the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing