Frequently Asked Questions
Everything you need to know about collecting and ordering with Direct Coins.
How do I know the coins are authentic?
Every item sold by Direct Coins undergoes a rigorous multi-point inspection by our numismatic experts. We guarantee the authenticity of all our coins and, where applicable, provide certification from leading third-party grading services like PCGS or NGC.
What shipping methods do you use for high-value items?
We prioritize security above all else. All orders are shipped in discreet, tamper-evident packaging. High-value orders are sent via fully insured registered mail or premium courier services requiring a signature upon delivery.
What is your return policy for collectible coins?
We offer a 14-day return window for most items, provided they remain in their original, unopened protective capsules or mint packaging. Please note that bullion items may be subject to market loss fees as per our terms of sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank wire transfers. For large transactions, bank wires are preferred and may qualify for a discount.
Do you buy coins from private collectors?
Yes, Direct Coins is always looking to expand our inventory. If you have a collection or a rare single piece you wish to sell, please contact our acquisitions team via the 'Sell to Us' page to receive a professional appraisal and offer.
How long does domestic delivery typically take?
Once your order is processed (usually within 1-2 business days), domestic shipping typically takes 3-7 business days depending on your location and the shipping tier selected at checkout.